Nobody else can see it
A complaint goes from one person to one department. Neighbours with the same pothole never find out, so the department hears one voice instead of fifty.
Chennai pilot · Free · Non-partisan
One street, one problem, one voice.
Kural turns a resident's complaint into a formal letter to the right department. Neighbours who face the same problem add a me too with one tap. When enough people agree, it goes to the department in public, and the record stays open until the problem is fixed.
- Verified voters only
- Your voter ID number is never stored
- Tamil and English
Why Kural
Today a complaint is a private message that is easy to ignore.
Closed is not the same as fixed
Complaints get marked closed without the work being done, and nobody outside the office can check.
Anonymous channels get noisy
Open forums fill up with abuse and spam, so officials stop reading them. Real problems get lost in the noise.
How it works
From a problem on your street to a public record, in four steps.
- 01
Verify once
Sign in with your phone number and check your voter ID. Kural keeps only your constituency and a locked fingerprint of the number, never the number itself.
- 02
Write it plainly
Describe the problem in Tamil, English or both. Kural writes the formal title and letter in both languages and picks the department, the area it affects and how serious it is. You can change any of them.
- 03
Neighbours say me too
People whose home or work is near the problem see it in their feed and add a me too. Before you post, Kural shows similar complaints nearby so one problem stays one complaint.
- 04
Take it public and track it
At 10 me-toos, or 3 for serious problems, anyone affected can post it to the department's X account. When it is fixed, the neighbours confirm it. Every step is on the public timeline.
Features
Everything a complaint needs to be heard, and nothing that makes it noise.
Kural has one text box, one signal and one public record. No likes, no follower counts, no trending feed.
F.01
One text box, a formal letter
Write the way you speak, including Tanglish. Kural writes a clear title and a polite, factual letter in Tamil and English, addressed to the right department.
F.02
A tone check while you type
Lines with insults, personal names, party politics or phone numbers are marked as you write, with a suggested rewording. Nothing rude is ever published, by any route.
F.03
Me too, not likes
The only signal is "this affects me too", and only people whose home or work is within the problem's reach can give it. Counts mean real residents.
F.04
Reach that grows
A complaint starts at the street, area, constituency or city level. If people just outside keep asking to join, Kural widens it.
F.05
Escalation to X
Enough me-toos unlock a prefilled post from your own X account, with the formal title, the count, a link and the department's verified handle.
F.06
Fixed means fixed
The reporter marks it resolved, and the neighbours are asked "Is this fixed?". A majority can reopen it within 30 days. Every change is timestamped.
F.07
A public heatmap
Anyone can see where Chennai's complaints cluster, filter by department or status, and download the map as an image. No login needed.
F.08
Tamil and English, equal
The whole app works in both languages, and every complaint is stored in both, so a Tamil letter can be read in English and the other way round.
Inside the app
Built for a phone, in the hand, on the street.
Reach
Every complaint has a reach. Only people inside it can add a me too.
The reach is picked when you post and can widen later. It keeps counts honest: a me too on a pothole comes from people who actually use that road.
- Only mePrivate to you, never public
- StreetHomes and workplaces within 200 m
- AreaWithin about 1 km
- ConstituencyAnyone in the same assembly constituency
- CityAnyone in Chennai
Privacy
Built so that nobody can find your home from a complaint.
Voter verification keeps Kural free of fake accounts. It does not have to cost you your privacy.
No voter ID number on file
Your EPIC number is checked, then turned into a one-way fingerprint so the same card can't open two accounts. The number itself is thrown away.
Your home is a point only you see
Home and Work are dots on a map, never addresses. No other user can see them.
Locations are blurred
A complaint raised from home appears about 150 m from the real spot. Only a pin you drop on purpose, like a junction, shows exactly.
Anonymous by default
You appear as "a resident of Mylapore", unless you choose to show your name.
Photos without the hidden data
Location and device details are stripped from photos before they are stored. Originals are deleted 30 days after a fix.
Your account, your call
Delete your account at any time. Your phone, voter fingerprint, locations and name go. Complaints stay as anonymous records so neighbours don't lose them.
Principles
Four rules we don't bend.
Non-partisan
Kural has no party branding, funding or affiliation, and party-political posts are blocked. Problems belong to everyone.
Written like a letter
Complaints are formal, factual and polite, because that is what gets read in a government office.
One signal
"Me too" is the only way to react. There are no likes, no followers and no viral feed to game.
Two equal languages
Tamil and English each get their own typefaces, and every complaint lives in both.
Who it's for
For the people who live with the problem, and the people who fix it.
Residents
Report a problem near home or work once, then follow it to the fix.
Neighbours
Add your weight to a problem you share without writing it all again.
Journalists and creators
Use the public map and timelines to see where Chennai struggles, no sign-up needed.
Departments (coming next)
Officials will be able to log in, see complaints for their area and close them with proof.
The pilot
Starting in Chennai.
Kural opens with a closed beta in two constituencies through residents' welfare associations, then all of Chennai. Other Tamil Nadu cities follow.
- Chennai assembly constituencies mapped
- 22
- departments, from roads to Metro Water
- 12
- languages for every complaint
- 2
- voter ID numbers stored
- 0
FAQ
Questions people ask.
Is Kural a government app?
No. Kural is an independent, non-partisan platform. It sends complaints to departments in public and will let officials respond inside Kural in a later version.
Is Kural linked to a political party?
No. Kural has no party branding, funding or affiliation. Posts with party-political content are blocked, and officials are referred to by role, not by name.
Why do I need a voter ID?
So every complaint and every me too comes from a real resident, one account per person. You can browse without one; you need it to post or add a me too.
Do you store my voter ID number?
No. Kural keeps your constituency, your polling part number and a one-way fingerprint of the number that can't be turned back into it. The number itself is discarded.
Will people see my name or where I live?
No, unless you choose to show your name. You appear as a resident of your constituency, your home point is private, and complaint locations are blurred by about 150 m.
Which languages can I write in?
Tamil, English or a mix. Kural stores every complaint in both Tamil and English.
Does Kural post to X for me?
No. Once a complaint has enough me-toos, you can share it from your own X account with a prefilled post. Kural's own account posts a weekly summary without tagging anyone.
What does it cost?
Nothing. Kural is free for residents, with no ads and no sale of personal data.
Which areas are covered?
The pilot covers Chennai, starting with two constituencies in a closed beta, then the whole city.
Got a problem on your street? Say it once. Let your neighbours add their voice.
Sign in with your phone to join the Chennai pilot, or look at the public map first.